AI Phone System
Automated Reception & Sales Handling
AI handles everything from reception to automated sales calls end to end. A highly available, fault-tolerant PBX server ensures stable, around-the-clock operation.
Overview
We developed an automated phone-response system leveraging AI-based speech recognition and natural language processing. It covers a wide range of use cases, from reception to sales calls.
By integrating an Asterisk-based PBX server with an AI engine, we achieved automated handling with natural conversation flows. Cloud infrastructure ensures high availability.
Challenge & Solution
Call Handling Load
Staff were worn out by handling a high volume of inquiry calls.
AI handles the first response, cutting staff workload by 70%.
Around-the-Clock Service
Inquiry opportunities outside business hours were being missed.
Automated handling 24/7/365 reduces lost opportunities to zero.
Data Analysis
Call content was not being analyzed or put to use.
Every call is analyzed automatically, with insights visualized on a dashboard.
Tech Stack
- Python
- Asterisk PBX
- Docker
- Kubernetes
- GCP
- Whisper
- GPT-4
- ElevenLabs
Automated Form-Based Outreach